Refund policy

Returns & Refunds

At The Care Leaf, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

• Your order number
• Clear photos or a video of the product
• Photos of the packaging (if applicable)

Once your request is verified, we will arrange a replacement or refund where applicable.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used skincare products
• Products damaged due to improper use or storage
• Orders returned because of a change of mind or personal preference

Order Cancellations

Orders can be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled.

Need Help?

For any questions regarding your order, please contact us via WhatsApp or Email, and our support team will be happy to assist you.