Shipping policy

Shipping Policy

Effective Date: July 2026

At The Care Leaf, we are committed to delivering your skincare products safely and on time. Please review our Shipping Policy before placing your order.

Order Processing

Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation message with your tracking details (where available).

Delivery Time

We deliver across Pakistan.

Estimated delivery times:

Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or public holidays.

Shipping Charges

Free Shipping on orders above Rs. 4,500.
Orders below Rs. 4,500 are subject to standard shipping charges, which will be displayed at checkout.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) in eligible areas across Pakistan.

Availability of COD depends on the serviceability of your delivery location.

Order Tracking

Once your order has been dispatched, you will receive tracking information via SMS, Email, or WhatsApp (where applicable).

Delivery Attempts

Our courier partner will make delivery attempts according to their standard policy. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before placing your order.

The Care Leaf is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including:

Weather conditions
Public holidays
Courier service delays
Remote delivery locations
Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will review your request and arrange a replacement or refund if applicable.